Frequently Asked Questions

What items do you clean?

We specialize in cleaning car seats, strollers, wagons, high chairs, and other select baby gear (just ask!) All cleaning is done following each manufacturer’s safety guidelines.

What products do you use?

We only use non-toxic, child-safe products and always follow manufacturer guidelines. Lysol wipes are used only for high chair hard surfaces and stroller/wagon wheels. Dawn is diluted for spot cleaning harnesses and shells. Brushes are for crumbs only, never for scrubbing. We rely on microfiber cloths and gentle sponges for all other cleaning.

Why do you need my gear’s make and model?

Every seat and stroller has unique cleaning requirements. Knowing the make and model ensures we follow manufacturer instructions for safety and warranty compliance. The safety of your little one is at the forefront of everything we do, from the products we choose to the way we clean.

Do you remove all stains?

While we do our best to make your gear look like new, some stains, wear, or fading may be permanent. We’ll always let you know if we notice anything that may not come out completely.

Do you offer pickup and drop-off?

Yes! We provide pickup and drop-off service in Concord, Pleasant Hill, Walnut Creek, Martinez, Lamorinda, Alamo, Danville, and San Ramon. You can also drop off your items (in Concord) for a discount.

How long does cleaning take?

Our standard turnaround time is 12 hours or less. Larger items might take more time, and will be coordinated with you in advance. Rush service is available for an additional fee.

What if my seat is expired, recalled, or damaged?

For safety reasons, Bubble Tot Cleaning cannot service items that are expired, under recall, damaged, or have been involved in a collision. We also do not clean gear with visible mold or mildew. We reserve the right to refuse service if an item presents these conditions.

Do you offer CPST services?

Yes we do! Please see our CPST services page for details on the services we offer.

What is a CPST?

A Child Passenger Safety Technician (CPST) is a nationally certified car seat safety expert trained to teach caregivers how to correctly install and use child restraints. CPSTs complete a rigorous certification program through Safe Kids Worldwide and stay current on vehicle and car seat safety standards.

What does a CPST appointment include?

During an appointment, your CPST will:

  • Inspect your car seat for expiration, recalls, and fit-to-child

  • Teach you how to install the seat in your own vehicle (seat belt and LATCH methods)

  • Check proper harnessing, recline angle, and tether use

  • Answer questions about travel, multiple car seats, or moving between vehicles

  • Provide hands-on education so you leave confident in doing it yourself every time

Do CPSTs install the car seat for me?

No, CPSTs don’t do the installation for you. Instead, they guide you step-by-step so you learn how to safely install your seat on your own. This way, you’ll have the knowledge and confidence to reinstall correctly if the seat needs to be moved or adjusted in the future.

Where do appointments take place?

  • In-Person: At our Concord location. (Mobile appointments coming soon!)

  • Virtual: Via ZOOM, FaceTime, or WhatsApp for safety checks and basic guidance.

Why should I book with Bubble Tot Cleaning?

  • Licensed + Insured business, CPST Certified

  • Serving local Bay Area families with trusted expertise

  • Flexible scheduling + bundles for multiple seats

  • Focused on education, not just one-time installs